Web Chat / Email / Voice – International Process (UK Shift)

We are a leading UK based Supermarket and Online E commerce store having back office operations and Customer Service team in India. We are looking for smart and energetic people to join our team.

Skill Level: Fresher or Experienced

Roles & Responsibilities:

• Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat, emails and phone calls based communication tools.
• Contacts will be from customers and ensure superior customer experience.
• Responsible to attend incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
• Responsible to document customer transactions accurately in the appropriate systems
• Coordinate with the co-workers, lead persons and other departments as appropriate

Pre-requisites: Good communication skills, Analytical knowledge, Logical thinking, Customer Oriented.

Education: Secondary(10th Pass) (Preferred)

Work Remotely: No