Tech / Customer Support – Voice

Hinduja Global Solutions #5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamallee Road, Nandambakkam, Chennai 600 089.
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Job Description:

HGS Chennai Hiring for Tech / Customer Support - Voice, Please refer the beneath job description and walk-in

Walk-in Date: 11th & 12th October 2020

Time Slot: 10 am – 2pm

Job Role: Associate
Position: Tech / Customer Support
Experience: 0 - 2 Years
Educational Qualification: Diploma / Any Graduation
Gender: Male & Female
Compensation: up to 1.76 L PA.
Shift Timings: Day / Rotational
Cab: Only Drop

Position Summary :
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Roles :
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Responsibility:  Hotline/ Email/ Chat/ Outbound/ Social Media

Desired Skills and Abilities :
Excellent in English Communication
Fluent in any one regional language { Tamil / Malayalam / Telugu / Kannada }
Knowledge about desktop OS and Android Navigation, Mobile Phones, Peripheral Devices (USB/ Printer/ Fire wire), Media Types / File Extensions, Various File Systems, Android functions.
Customer Service Skills
Comprehension Skills, Conversational Ability, and Ability to accurately paraphrase conversations
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive
Troubleshooting

Benefits:
An associate with us is entitled to the following benefits:
Life Insurance for self
Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call

Education & Experience :
Diploma / Any Graduates
Fresher / 0-2 Yrs Experience

Work Location:
Hinduja Global Solutions
#5th Floor, Jayanth Tech Park, Padmini Gardens,
Mount Poonamallee Road, Nandambakkam, Chennai 600 089
Diagonal Opposite to Chennai Trade Centre

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