Product Lead – Production Support

standard chartered Bank - Chennai, Tamil Nadu.
  • Anywhere

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. 
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Job Responsibilities:

  • Actively take part in the Production Support team.
  • Taking responsibilities on the incidents reported and coordinating with interface team for resolution.
  • Managing the change request and coordinating with the Primary / Secondary implementers for approvals.
  • Performing impact analysis and Root cause analysis.

Required Skills:

  • Requires a Engineering graduate or equivalent in education
  • 4+ years experience in Oracle, Java, J2EE, Unix, Perl, Windows & AIX Platforms
  • Prior experience working as a developer/support in a banking product is preferable
  • Ability to communicate clearly and effectively, both verbally and in writing.

Duties and Key Responsibilities:

  • Providing the BAU support for the application
  • Analyze the issue report by users and provide solutions
  • Monitoring the application on critical hours
  • Performing application Health check on regular basis
  • Involving in the application related changes and performs the Impact analysis, having walk through with the Primary / Secondary Implementers and seeks for their approval
  • Closure of remedy tickets on time and all tickets should be resolved within the given SLA and the tickets should be closed on time.
  • Coordinating with Vendor on the Application support

Apply now to join the Bank for those with big career ambitions. 

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