Job Discipline Description
Processes customer orders, bills and accounts, and applications for service, maintenance and termination General Profile Able to follow set instructions and processes to complete work Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions Has prior relevant training or related work experience Has working knowledge and skills
Functional Knowledge: Performs routine tasks following specific instructions or under supervision
Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams
Leadership: Has no supervisory responsibilities; manages own workload
Problem Solving: Work is clearly defined and completed according to instruction
Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to exchange information
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