Hub / Ground Operations Incharge – Courier/Cargo Madurai

Nonstop Courier and Cargo Private Limited - kappalore, Madurai.
  • Full Time
  • Anywhere

 Logistics |  Courier Manager

Description

  • Handle all mail communications (with internal & external customers) at the Ground Hub; Responsible for mail reverts and coordination with relevant departments (PUDs, warehouses, origin etc) for the same
  • Monitor exception cases at the Ground Hub (e.g. unidentified shipments, undelivered shipments, SLAH, Regulatory hold cases etc.) and follow up with operations for corrective actions
  • Responsible for customer service support at the Ground Hub to ensure provision of quality services to all Blue Dart customers (if applicable); Also coordinate with the Regional Customer Services Team as and when required
  • Track all shipments for the Ground Hub and update operations teams in cases of delays, route changes or any other exceptions
  • Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective action
  • Monitor gaps in regulatory compliance and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team
  • Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same
  • Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the Ground Hub

Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the Ground Hub

Desired Candidate Profile

Skills

  • Cargo Handler – Manual 
  • Courier Branch Sales Executive
  • Courier Executive
  • Courier Manager

Gender : All | Age Limit – 25-48 | Openings – 2 | Experience – 5-10 Years


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