Hiring for Customer Delight

Job Summary

This role, Sr.Executive – Customer Delight – US/India will be responsible for Customer Service.

The person should be able to

 Answer basic questions on call/chat/email about Installations, Configuration, Customization & usage of assigned products.
 Takes end to end Ownership of end user issues till resolution and follow up as mandated by the process requirement.
 Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to common failures.
 Typically provides support for internal and external customers.
 Escalates complex problems to higher level of expertise within organization.
 Responsible for providing the first-line to higher-line of after sales telephone technical support of hardware.
 Primarily interfaces with clients, service delivery units, and immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider.

Key Skills

 Excellent communication skills, both oral and written

 Be familiar with Microsoft applications and working knowledge of MS Office

 Have a good attitude – should be committed to the work

 Should be comfortable in night shifts

 Undergraduates/Graduates can apply..

Required Experience and Qualifications

• 6Months + Year Experience in International Voice Process, Us process
• Good in Communication