Customer Support Executive
As a Customer Support Executive, need to understand the products and services offered by Zerodha. Improve efficiency in the operations process by better tracking of leads and conversion of customers. Lead generation and conversion of potential clients.
Preferring: Hindi and English Speaking Candidates
Responsibilities and Duties
- Help customers understand the products/services.
- Onboarding assistance to customers.
- After-sales support.
Share market, Effective Customer Support Handling, Zerodha, trading, investing, stock market, financial services
Required Experience and Qualifications
- Experience in trading / investing
- Knowledge of stock markets
- Familiarity with the Zerodha products and services
- Any certification in the stock market would be an added advantage
Besides salary, we provide incentives based on performance.
- Initial Screening on the phone
- HR Interview
- Aptitude Test
- Group Discussion
- Three rounds of interview
- 3 weeks of Online training with tests every week. Should score 70% in the tests
- 1 week On the Job Training (OJT)
Successful completion of all the above-mentioned steps is required to start on the job to take live customer support calls.
Job Types: Full-time, Commission