Customer Service Executive (Voice)

Wipro Limited - Chennai, Tamil Nadu
  • Full Time
  • Anywhere

Job Description

Key skills required for the job are:

  • TIS Service Desk-L1 (Mandatory)
  • Basic computer knowledge to manage the basics of the Laptop/desktop, software handling issues
  • Good Voice and excellent cmmunication to handle internaltion calling and speaking to customers
  • Excellent written and verbal communciation skills
  • 24x 7 support and to work on all shifts

As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24×7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independatly and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager

Minimum work experience:1 – 2 Years

"As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independatly and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager"


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