Call Center Executive

Shya Tech Labs Private Limited - Chennai, Tamil Nadu
  • Full Time
  • Anywhere

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Experience:

  • call center: 2 years (Required)
  • technical support: 2 years (Required)
  • total work: 2 years (Required)
  • tele sales: 2 years (Required)

Education:

  • Bachelor’s (Required)

Work Remotely:

  • Temporarily due to COVID-19


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